In addition to managing affordable housing, PACC has branched out to provide supportive housing, and our Department of Social Services provides essential services to participating clients. Many of our clients are formerly homeless, living with chronic illnesses, and/or in need of mental health support and assistance in navigating the complex healthcare and government entitlement benefit system to achieve independent living.

The Department works collaboratively with local Brooklyn social services agencies as well as other non-profit entities in the remaining four boroughs to ensure the progress of its clients. Clients play an important role in their treatment planning and caring for themselves. We work to provide tools and skills to clients and assist them in remaining healthy, with complementary services such as hot meals, pain-management, acupuncture, nutrition, and physical fitness programs.

Responsive and compassionate care forms the core of our social service work. Experienced social workers are present during business hours to support clients, and on call after hours in cases of emergencies. A case manager is available to provide concrete services such as emergency food provision and assistance in applying for entitlement services. Clients also receive home visits and mental health support, and are accompanied to medical appointments.

Supported by the NYC Human Resource Administration and private funders, the Department of Social Services is a teaching social work program. Schools such as NYU’s Graduate School of Social Work, CUNY's Hunter School of Social Work and the Brooklyn Education Opportunity Center are some of the institutions working with the Department to provide learning opportunities to their students. Staff-interns receive full accommodation to practice and learn on their placements.

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